All Nike.com and Nike App purchases can be returned within 30 days (some exceptions apply). To be
eligible, an item must be unworn,
unwashed with the complete accessories included, and in the
original packaging, which must also be in a resaleable condition.
This policy includes custom
Nike By You sneakers.
After 30 days, you can still return items with Nike's approval if the items meet the return criteria stated above or otherwise. We reserve the right not to agree to the return.
And remember, returns are always free for Nike Members—just make sure you sign in during checkout.
So go ahead, shop with confidence.
How do I return a Nike order?
You can start a return online. For additional details, refer to our simple instructions. And remember, we always cover the return delivery costs for Nike Members.
Can I exchange a Nike order?
The best way to exchange an order is to simply place a new order for the item you want and return the item you already have.
How do I return a defective or faulty product?
If your item is potentially defective or faulty, and it's been less than 30 days since your Nike purchase, simply return the item. If it's been more than 30 days since your purchase, please call us to return the item.
How do I return a Nike store purchase?
Store purchases need to be returned to the store. Please be aware that store returns policies may differ from online returns policies. If you're unable to return your purchase at the store, see our warranty information for additional details.
Was this answer helpful?
Was this answer helpful?
000 800 919 0566
Products & Orders: 24 hours a day, 7
days a week
Company Info & Enquiries: 07:30 - 16:30,
Monday - Friday
24 hours a day
7 days a week
We'll reply within
five business days
STORE LOCATOR
Find Nike retail stores near you