CLAIMS
If you think your product has a manufacturing defect, you can submit a product claim for purchases
made at Nike stores and authorised Nike retail stores with the following photographs:
After a claim is submitted, Nike will then inspect the claim to determine if the condition of the
claim product is due to a manufacturing defect or not. Nike’s decision in respect of the claim
product shall be final and confidential. If Nike is unable to process the claim on the basis of the
information or photographs sent, the same will be communicated to the store and consumer through the
same claim thread.
Upon receipt of the authorisation email from Nike for replacement of a product, the consumer should
present a hard or soft copy of the email to the original place of purchase. The authorised partner
will then allow the consumer to choose a product of the same or lesser purchase value of the
original purchase as available at that time in the store.
CLAIM ELIGIBILITY
Claims past six months from the original purchase date will not be accepted. Claims will also be rejected in the following situations:
EXCHANGE ELIGIBILITY
Products can only be exchanged due to size, fit, or style at the original place of purchase. Nike-authorised retail partners have their own respective return and exchange policies, hence please refer to your invoice or the store’s terms and conditions.
DEFINITIONS AND ELIGIBILITY
Business Days
Business days shall mean English calendar days.
Consumer
A consumer shall mean and include any person, or individual, who has purchased a product from any Nike store or Nike-authorised retail partner.
Contact Us
We can be reached toll-free for product claim questions at 000 800 919 0566.
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