ORDER STATUS

How can I change address or phone number in Order?

If you wish to change address or phone, you can connect us on support@lakmeindia.com / call us on 1800-202-1996. If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.

How do I check the current status of my order?

You can review the status of your orders by visiting the "Order History" tab in your "My Account" page and you can instantly see the status of a specific order and all your past orders.
Once the order is shipped, the order will have a 'shipped' status. You can track in detail through the tracking details shared on your registered phone number.

Why is my order not showing?

You can track all your orders from the 'Order History' option under 'My Account'. If your most recent order is not showing after successful payment, please do not worry and contact us on support@lakmeindia.com / call us on 1800-202-1996.

What do I do in cases of failed delivery?

In case of any concern with delivery of your order, you can contact us on support@lakmeindia.com / call us on 1800-202-1996.

RETURNS AND REFUNDS

Lakmé Return Policy

Returns will not be accepted under the following conditions:
-Product is damaged
-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
-Serial Number is tampered
-Product is used or altered
-If request is initiated after 5 days of order delivery.
Please Note: The request will be accepted only if request is initiated within 5 days post order delivery. For questions related to a particular product, you can read the product's 'description' on the Lakmé Website for more detailed return policy.

How do I return an item purchased on Lakmé?

If you wish to return a product, you can follow the process. This process can be done with few simple steps: Step 1: Within 5 days of receiving the order, follow one of the following steps: a. Contact our Customer Support team via email on support@lakmeindia.com b. Call our customer care on 1800-202-1996. Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email. Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Returns will not be accepted under the following conditions: - Product is damaged - Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged - Serial Number is tampered - Product is used or altered - If request is initiated after 5 days of order delivery. I have received a damaged /defective /wrong product in my order, how should I proceed? A rigorous quality check process is followed before the products are shipped. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order: Step 1: Within 5 days of receiving the order, follow one of the following steps: a. Contact our Customer Support team via email (support@lakmeindia.com) b. Call our customer care on 1800-202-1996. Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference through an email. Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Note: Returns will not be accepted under the following conditions: - Product is damaged - Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged - Serial Number is tampered - Product is used or altered - If request is initiated after days of order delivery. If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.